Frequently Asked Questions

Your IAC Account

How do I update my password?

We are delighted to let you know that we have upgraded our online experience, which allows us to better serve you. 

Your existing Irish Arts Center account information will remain the same—however, we do need you to reset your password. 

Here's how to do that:

  1. Click here to navigate to the password reset page.

  2. Enter the email associated with your account (the email at which you received this message) and click submit.

  3. You will receive a password reset request from the email info@irishartscenter.org.

  4. Click on the reset password link in the email and update your password.

  5. You’re done! When you purchase tickets, RSVP to events or access your Irish Arts Center account online in the future, log in with the email address and password you've just reset.

Programming & Our Space

What is happening to Irish Arts Center's spring 2020 programming and classes in light of the Covid-19 pandemic?

All IAC programming has been suspended for the season. Please view our full statement here.

Submissions

How does the submission process work? Who reviews submissions?

Your submission will be carefully reviewed by IAC programming staff in tandem with IAC’s executive director. Proposals under consideration for future programming are reviewed with artistic advisors in the relevant disciplines, and decisions are made based on a variety of factors including artistic standard, disciplinary diversity, cultural relevance as it relates to our mission, timing, budget, and other strategic considerations. Proposals that are not selected are kept on file for a minimum of two years.

Do I have to be Irish to submit?

Not necessarily. Our mission is to project a dynamic image of the evolving culture of Ireland and Irish America, and we welcome proposals for work at the highest standard from artists of all backgrounds.

I am already planning to travel to New York to present my work. Can I submit a proposal to present at Irish Arts Center? Is your space available to rent?

IAC welcomes submissions from individual artists and production companies that are planning to travel to New York to present their work, though we often program as much as 18 months in advance.

Why haven’t I received a response to my submission?

IAC receives a high volume of excellent submissions across all of the disciplines. We work very hard to carefully review each submission, and therefore we ask for your patience. While we are unable to respond to each submission, we will reach out to those whose proposals are under consideration for an upcoming season.

Classes

How do I register for a class? Can I sign up for or renew membership at the same time?

1. Online at irishartscenter.org. Just click the “register” button next to the class(es) you wish to take. You will receive a confirmation email that you are registered with a link to attend your virtual classroom. A week before your class begins you will receive an email from your instructor with a link to attend your virtual classroom.

2. Call 888-616-0274 with a credit card. The call center is open Monday through Friday, 10am - 6pm. 

3. If you need further assistance to register for your class, please email classes@irishartscenter.org.

4. Yes, you can register for a new membership, or renew your membership at the same time and still receive a discount Remember that even our most basic level of membership will save you $30 on all eight-week classes.

How do I access Zoom for my online virtual course?

Your classes will take place on the Zoom Platform. You will need to sign-up for a free account and download the free application onto your computer.

To Sign-Up for your Zoom account visit Zoom.  In the upper right-hand corner click on the big blue “Sign Up, it’s Free” button and follow the prompts. 

To Download the application visit Zoom - Download. Click the “Download” button under “Zoom Client for Meetings” and then follow the prompts to “Install” it onto your computer.

How many weeks of classes in each term? Does the course fee listed cover all classes?

Each term is six to eight (6-8) weeks long. The fee listed on the website covers either six (6) or eight (8) weeks of classes depending on the class. Most classes meet for one (1) hour, while some meet for one and a half (1.5) or two (2) hour sessions. Please look at the information listed for the specific class you wish to attend. If you need further assistance, email classes@irishartscenter.org.

I have taken [instrument or dance] before, but many years ago and I feel a bit rusty. Should I still sign up for Level 1?

All Level 1 classes are designed for an absolute beginner: someone who has never, for example, held a fiddle before; learned a bit of conversational Irish; or taken a step dance class. In most Level 1 classes, students come away with 2-3 tunes or dances before they move onto the next level. For many, if you have taken the specific dance or instrument previously, even if many years back, we recommend beginning at Level 2.

Should you find after the first class you would like to switch levels, we are happy to accommodate providing there is space in the class you wish to move to. We want you to enjoy, and get the most out of, your class experience! Email classes@irishartscenter.org to request a move.

Does IAC rent instruments?

Irish Arts Center does not currently rent instruments, but please check our Instrument Rentals and Purchases page for information on locations around the city from which to rent or purchase that are still operating and offering shipping services.

Is there a bonus for referring a friend?

Sign up with someone who's new to Irish Arts Center and we'll give you both 20% off your class registrations. Email classes@irishartscenter.org to learn how to apply these bonuses.

Are scholarships and financial assistance available for classes?

Irish Arts Center invites everyone to register for our classes regardless of economic circumstance. Limited scholarship funds and/or work-study are available to make participation possible for both children and adults who qualify based on financial need. Email classes@irishartscenter.org for more information. 

What is your class refund policy?

In order to receive a refund or credit, you must submit a refund/credit request in writing to classes@irishartscenter.org

Refunds and credits will be issued along the following guidelines:

- Point of sale until 24 hours before first class = Full refund minus a $30 processing fee, or full credit to be used within one (1) year of request.

- 24 hours before the first class until the second class meeting = 50% refund, or full credit to be used within one (1) year of request.

- After second class = 1 full credit to be used within one (1) year of request. No refunds at this time.

- After third class = No refunds or credits.

Please allow three to four weeks for processing of your refund request. Processing fees are not refundable. No cash refunds.

Irish Arts Center is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control. There are no refunds for workshops unless request is received two weeks before the event date. 

I missed a class. Can I have a make up class?

Make up classes are only scheduled if the Irish Arts Center or instructor must cancel a class due to unavoidable reasons. Any make up sessions due to a student missing a class are not the responsibility of the center or instructor.

I am not sure if I want to take the class. May I sit in?

Unfortunately, we cannot currently allow students to audit a class before registering. If you would like more information on a class to help you decide, please email classes@irishartscenter.org.

Membership & Donations

Why should I become a member?

There are many benefits to becoming a member including priority booking, special discounts, exclusive invitations, and more. All the benefits are listed here. Your membership dues directly support our annual fund, which helps us bring the best of Irish arts and culture to our audience and community.

When does my membership end? How do I renew?

Membership is annual so you will be a member for a full year from the date of your membership purchase. You will received reminders when your membership is up for renewal. You can renew here.

Who should I contact if I am having difficulty either buying a membership or availing of my benefits?

Please contact Brian Schmidt at brian@irishartscenter.org or 212-757-3318 x223.

Are there discounts for members outside of IAC?

From time to time some of our generous corporate members offer discounts to our members. A full list of these will be provided on the membership page here. If none are listed for now, then there are currently no discounts outside of IAC.

Will I get a membership card?

Not yet, this is something we plan to work on for the year ahead. Currently, if you purchase a membership it is saved in our database (currently connected to OvationTix) and is automatically applied when purchasing tickets through us or the OvationTix box office. Please be sure to create a login when purchasing tickets through our site.

I would like to make a donation, but I cannot verify your tax-exempt status. What should I do?

We were originally incorporated under our Irish name "An Claidheamh Soluis, Inc." and our Tax ID # is: 51-0244834.

Are all donations to Irish Arts Center fully tax-deductible?

Donations in which you receive goods and/or services are not fully tax-deductible. This would include special events which you attend and certain levels of membership that come with thank you gifts.

Does my Claddagh Circle Membership entitle me to free tickets to the Spirit of Ireland Gala?

No, unfortunately some special fundraising events like our Spirit of Ireland Gala are not included with your Claddagh Circle Membership.

Box Office & Purchasing Tickets

How do I ensure my membership discount is applied when purchasing tickets online?

All members must create a membership login on our website with an email address and password. It is important you log in before making a purchase so our system can recognize your membership status. If you are creating a login for the first time, be sure to select that you are a "New Customer" even if you have previously attended an IAC program.

Capital Campaign

How much is left to raise before the project is fully funded?

For more information, please see our Capital Campaign page.

When will the new building be finished?

We expect the new facility to be fully operational in 2020.

What spaces will be in the New Irish Arts Center?

View the spaces planned for our new building here

What will happen to the existing Irish Arts Center and Donaghy Theatre?

We're keeping it! The existing IAC theatre will be renovated and optimized, preserving its character, making it even more intimate, fixing the sightlines, optimizing it for live music and spoken word.

Who are the main supporters for the New Irish Arts Center?

Check out our supporters here.

How can I play my part in building the New Irish Arts Center?

Learn More on the capital website.

Miscellaneous

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