POSITION
Irish Arts Center seeks a smart, knowledgeable, and organized candidate to join our team as Marketing Data Strategist. The purpose of the role is to support the work of the marketing department with the management of our CRM system (RAMP hosted Tessitura) and broader data reporting, analyses, and ticketing operations. In addition to database management, the candidate should have a passion for data analysis and segmentation in order to help the team make data-driven decisions to meet ticket revenue and audience development goals. The candidate will support research, marketing communications, and other department activities as needed. The successful candidate will report to the director of communications and marketing. They will also be expected to work collaboratively with the broader organization, including programming, front of house, and development departments.
As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our administrative team. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.
DUTIES & RESPONSIBILITIES
- Database Management and Data Analysis
- Management of all datapoints across the CRM (RAMP hosted Tessitura) for efficient information management for the marketing department
- Report generation, including advanced reporting with SQL, list pulling, custom SSRS Reports, and Tessitura Analytics dashboarding
- Report generation of data across all digital platforms, including social media, website, search, and email marketing applications
- Targeted audience list pulling for email messaging and other communications
- Cross population of new contacts and data from all sign-up areas
- Implementation of new versions of Tessitura
- Participation in bi-weekly Tessitura committee meetings
- Website and TNEW
- Buildout in Tessitura and TNEW for performance seasons and education classes
- Cross-proofing of output, including copy, dates, price, and capacity
- Ongoing updates to ticketing and TNEW copy
- Marketing Support
- Ticketing and CRM support for customer service, especially during season and education launches
- TNEW and Tessitura troubleshooting
- Help with customer messaging during season and education launches
SKILLS AND QUALIFICATIONS
A keen interest in the arts and nonprofit sector is preferred. The ideal candidate is an enthusiastic team player with exemplary organizational skills and attention to detail. Candidate should be extremely comfortable working on multiple projects simultaneously and managing conflicting priorities. Other core attributes of a successful candidate include:
- 2-5 years’ experience with Tessitura and deployment of TNEW set-ups required
- Literacy in SQL and SSRS custom reporting required
- Acute attention to detail
- Excellent written and oral communication skills
- Ability to prioritize and manage multiple tasks at once
- Ability to work both independently and collaboratively
- A commitment to fostering an equitable, diverse, and inclusive workplace
SALARY AND BENEFITS
Salary range $60-$68,000, commensurate with experience. Benefits include employer‐provided medical/dental/vision insurance, 403(b) retirement plan, paid holidays, paid vacation, and pre‐tax savings on transit/parking.
ABOUT IRISH ARTS CENTER
Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City, Irish Arts Center presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial and socioeconomic backgrounds.
Irish Arts Center has recently completed construction of a $60 million landmark new permanent home, including a state of the art flexible performance and arts space for the presentation and development of work across a range of disciplines, including music, dance, theatre, film, visual arts, literature and the humanities; classrooms and studio spaces for education programs, development, and collaboration; technology to stream and distribute content on the digital platform; and an avenue-facing lobby café that will be a hub for hospitality and interaction between artists and audiences. As part of a second phase, IAC will renovate its adjacent existing 51st Street building to provide a second, intimate performance space—the historic Irish Arts Center theatre—optimized for the most intimate live music and conversation, recordings, podcasts, master classes and special events, and a beautiful new courtyard entrance on 51st Street where the historic Irish Arts Center and the new building will meet. Thanks to the fortitude, discipline, creativity, and generosity of our people, Irish Arts Center has maintained stability throughout COVID-19, despite the interruption of construction and the suspension of in-person programming and is ready to provide a beacon of hope for artists and audiences as part of New York’s cultural restoration.
HOW TO APPLY
Application Deadline: April 22, 2022
Please send a cover letter and resume, in a single PDF file, to jobs@irishartscenter.org with your last name, “Marketing Data Strategist,” and where you found the job posting in the subject line of your email (e.g., “Doe, Marketing Data Strategist, ACMEJobs.com”). No calls, please.