POSITION
Irish Arts Center (IAC) seeks a smart, knowledgeable, and organized candidate to join our communications and marketing team as Ticketing and Marketing Tessitura Manager. This role supports the work of the communication and marketing department through the management of our CRM system (RAMP-hosted Tessitura) in relation to ticketing and audience data, marketing and communications related data reporting and analyses, software integration such as WordFly, and other department functions as needed. Though prior experience with programs like SQL is not necessary, a willingness to learn how to use this program to strengthen our Tessitura use is important. This position sits on the IAC Tessitura steering committee maintaining visibility of the database company wide. The successful candidate will report to the director of communications and marketing as a member of the communications and marketing team, and is responsible to the development operations manager in regards to the overall health and integrity of the data in the CRM and in helping formalize training across the organization. They will also be expected to work collaboratively with the broader organization, including the programming, audience services, and development departments. This position is a priority and we are seeking to fill it as soon as possible.
As Irish Arts Center is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our administrative team. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.
DUTIES AND RESPONSIBILITIES
- Tessitura, TNEW and Website
- Managing the build out of each season of programming in Tessitura and TNEW for performances, classes, and other programming
- Responsible for general season maintenance, including ongoing updates to performances, classes, and other programming and TNEW copy
- Assist with cross-proofing of output, including copy, dates, pricing, and capacity
- Database management and data analysis
- Responsible for managing and keep data points clean across all data points across the CRM (RAMP hosted Tessitura) for efficient information management for the communications and marketing department
- Responsible for generating reports on an as need basis, including advanced reporting with SQL and custom SSRS reports (preferred, or willing to learn), list pulling, and Tessitura Analytics dash boarding
- Coordination of company-wide database operations and maintenance with the development operations manager
- Responsible for targeted audience list pulling for email messaging and other communications
- Responsible for cross population of new contacts and data from all sign-up areas
- Co-lead Tessitura v16 upgrade
- Assist with providing ticketing/programming data for grant reports, as needed
- Participation in bi-weekly IAC Tessitura steering committee meetings
- Tessitura operations support
- Provide limited support for ticketing and CRM for customer service, especially during season and education launches
- Responsible for troubleshooting TNEW and Tessitura issues for marketing, programming, and FOH teams
- Advise on appropriate architecture of the Tessitura, TNEW and website experience and how content and layout are created in the system, from the customer’s perspective
- Maintain active involvement in the wider Tessitura community
- Collaborate with development operations manager to structure appropriate trainings
SKILLS AND QUALIFICATIONS
A keen interest in the arts and nonprofit sector is preferred. The ideal candidate is an enthusiastic team player with exemplary organizational skills and attention to detail. Candidate should be extremely comfortable working on multiple projects simultaneously and managing conflicting priorities. Other core attributes of a successful candidate include:
- 2+ years’ experience with Tessitura and deployment of TNEW set-ups required
- Experience in SQL and SSRS custom reporting, or a willingness to learn
- Prior box office or ticketing experience a plus
- Acute attention to detail
- Ability to communicate clearly and effectively about Tessitura functions and operations with all IAC staff, including those members who are not familiar with the application.
- Ability to prioritize and manage multiple tasks at once
- Ability to work both independently and collaboratively
- A commitment to fostering an equitable, diverse, and inclusive workplace
SALARY AND BENEFITS
Salary range $60,000-$67,000, commensurate with experience. Benefits include: employer‐provided medical/dental/vision insurance, 403(b) retirement plan, paid holidays, paid vacation, and pre‐tax savings on transit/parking.
ABOUT IRISH ARTS CENTER
Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City, Irish Arts Center presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial and socioeconomic backgrounds.
Irish Arts Center has recently completed construction of a $60 million landmark new permanent home, including a state of the art flexible performance and arts space for the presentation and development of work across a range of disciplines, including music, dance, theatre, film, visual arts, literature and the humanities; classrooms and studio spaces for education programs, development, and collaboration; technology to stream and distribute content on the digital platform; and an avenue-facing lobby café that will be a hub for hospitality and interaction between artists and audiences. As part of a second phase, IAC will renovate its adjacent existing 51st Street building to provide a second, intimate performance space—the historic Irish Arts Center theatre—optimized for the most intimate live music and conversation, recordings, podcasts, master classes and special events, and a beautiful new courtyard entrance on 51st Street where the historic Irish Arts Center and the new building will meet.
Thanks to the fortitude, discipline, creativity, and generosity of our people, Irish Arts Center has maintained stability throughout COVID-19, despite the interruption of construction and the suspension of in-person programming and is ready to provide a beacon of hope for artists and audiences as part of New York’s cultural restoration.
HOW TO APPLY
Please send a cover letter and resume, in a single PDF file, to applications@irishartscenter.org with your last name, “Ticketing and Marketing Tessitura Manager,” and where you found the job posting in the subject line of your email (e.g., “Doe, Ticketing and Marketing Tessitura Manager, ACMEJobs.com”). No calls, please.